Accessibility Statement

At Pillarz Care, we believe that everyone deserves equal access to information and services. As an NDIS provider, accessibility is at the heart of everything we do, both in our physical services and our digital presence. We are committed to ensuring our website is accessible to people of all abilities.

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help us create content that is:

• Perceivable: information can be presented in ways that all users can perceive
• Operable: navigation and functionality work for all users
• Understandable: content and interface are clear and predictable
• Robust: content works with current and future technologies

Our website includes the following accessibility features:

Our website features an accessibility widget (look for the accessibility icon in the corner of your screen) that allows you to customise your browsing experience. You can adjust text size, contrast, and other settings to suit your needs.

Our website is designed to be compatible with:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Modern web browsers (Chrome, Firefox, Safari, Edge)

While we strive for full accessibility, some content may have limitations:

• Some older PDF documents may not be fully accessible. Contact us for alternative formats.
• Third-party content or embedded tools may have their own accessibility limitations
• Some interactive features may require JavaScript to function fully

We are continuously working to improve accessibility across all our content.

If you need information in an alternative format, we're here to help. We can provide:

• Large print documents
• Easy Read versions
• Audio recordings
• Auslan interpretation (by arrangement)
• Information in other languages

We regularly review our website's accessibility through automated testing, manual audits, and user feedback. Our team receives ongoing training in accessible design practices. We are committed to maintaining and improving our accessibility standards over time.